Like it or not, wrestling consumers away from Starbucks has been a kind of of unstated goal among independent coffee companies and competing chains alike for decades.
This holiday season has seen this struggle reach new levels, as multiple coffee companies are essentially paying out of pocket to prevent consumers from using their Starbucks gift cards. The week before Christmas, we heard Dallas’ Stupid Good Coffee announce they would honor Starbucks gift cards. Now 2-year-old L.A.-based online subscription service Tonx — whose leaders includes names like Victrola, Intelligentsia, Ritual and Stumptown on their resumes — is offering dollar-to-dollar credit for Starbucks gift cards.
Tonx is pitching the program to consumers who may have received a Starbucks card, but who may have no personal use for it, asking, “Do you keep it for an emergency? Use it to buy a gadget? Re-gift it? We want to provide a better option.”
They are calling the program, which launched this morning, the Better Coffee Exchange, asking consumers to create an account and put the Starbucks money toward a Tonx subscription. To Tonx’s credit, they are not using the promotion as a vehicle to totally smear the global coffee giant, offering this only-slightly-backhanded compliment:
One company is practically synonymous with coffee in America. Their stores are so ubiquitous, they’ve become the most reliable bathroom option for the residents of NYC. This company has done more to popularize coffee than any other: Starbucks. We are greatly indebted to them.
Then they promptly suggest consumers shouldn’t feel indebted to Starbucks, since the company is doing just fine with or without them, writing:
Starbucks Card sales are larger than the GDP of 136 countries.
Over 4 billion dollars were put into Starbucks Cards this past year alone.
1 in 10 Americans received a Starbucks Card over the holidays in 2013.
Nick Brown is the editor of Daily Coffee News by Roast Magazine. Feedback and story ideas are welcome at publisher (at) dailycoffeenews.com, or see the "About Us" page located at the bottom of this site for contact information.